I highly recommend this company. I had the greatest experience ever. I called a couple of the Subzero appliance repair places and no one could come until next week. When I called "Low Rates Appliance Repair" the nice lady scheduled me for Saturday morning & stated "no extra charge for the weekend", which was a nice surprise. While out buying ice for the cooler so I could unload the refrigerator the nice lady called back to say that the repairman (Leo) could be at my home today in 15 minutes. He arrived as stated, accessed the problem, repaired it all within the 1 hour he was here. He explained that it would take 1 hour for the temperature to return to normal. I am so happy and relieved to have this problem fixed & appreciated the professional way Leo presented the warranty & repair issues.